{"id":4564,"date":"2022-07-13T15:08:31","date_gmt":"2022-07-13T18:08:31","guid":{"rendered":"https:\/\/easytem.com\/br\/?page_id=4564"},"modified":"2022-07-25T16:40:46","modified_gmt":"2022-07-25T19:40:46","slug":"servicos","status":"publish","type":"page","link":"https:\/\/easytem.com\/br\/servicos\/","title":{"rendered":"Servi\u00e7os"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1414158922\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-large align-center\"  id=\"row-222368616\">\n\n\n\t<div id=\"col-1900475983\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1111751876\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1111751876 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-525124382\">\n\n\n\t<div id=\"col-1359890440\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1 style=\"text-align: left;\"><span style=\"font-size: 90%;\"><strong>Gest\u00e3o de telecomunica\u00e7\u00f5es corporativas<\/strong><\/span><\/h1>\n<p style=\"text-align: justify;\">Somos focados em Gest\u00e3o de Telecomunica\u00e7\u00f5es Corporativas. Cuidamos do A ao Z de todos os itens que possam afetar os sistemas de nossos clientes. Objetivamos o controle total da qualidade e dos gastos mensais de sistemas de telefonia fixa, telefonia m\u00f3vel e circuitos de dados de nossos clientes e, para isso, contamos com a expertise de nossa equipe e empregamos sistemas profissionais espec\u00edficos, idealizados por n\u00f3s ao longo destes que hoje representam o estado de arte em gest\u00e3o de telecomunica\u00e7\u00f5es corporativa.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-150814744\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_660390671\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"397\" src=\"https:\/\/easytem.com\/br\/wp-content\/uploads\/2022\/07\/o-que-fazemos-1.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/easytem.com\/br\/wp-content\/uploads\/2022\/07\/o-que-fazemos-1.png 649w, https:\/\/easytem.com\/br\/wp-content\/uploads\/2022\/07\/o-que-fazemos-1-200x122.png 200w\" sizes=\"auto, (max-width: 649px) 100vw, 649px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_660390671 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1195562770\">\n\n\n\t<div id=\"col-1649852563\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1567273410\" class=\"text\">\n\t\t\n\n<p><span style=\"color: #3366ff;\"><strong>Gest\u00e3o de Invent\u00e1rio<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Objetiva o conhecimento exato do parque de telecomunica\u00e7\u00f5es, envolvendo o discovery do ativo, gerenciamento do ativo, reposit\u00f3rio de ativos, gerenciamento do portif\u00f3lio de ativos e acompanhamento de compras, alugueis, contratos e destrui\u00e7\u00e3o relativa aos ativos de telecomunica\u00e7\u00f5es. \u00c9 criado um invent\u00e1rio de gest\u00e3o dos ativos de Telecom da empresa, tais como sim cards, aparelhos, modens, ramais. Contempla o controle a posse e o uso desses ativos, e a gest\u00e3o de estoque, verificando o perfil de cada usu\u00e1rio e gerindo os servi\u00e7os e pacotes ativos em cada terminal. Comp\u00f5e as seguintes disciplinas:<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Levantamento\/Importa\u00e7\u00e3o do invent\u00e1rio dispon\u00edvel\/conhecido pelo cliente;<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">An\u00e1lise do discovery dos ativos oriundo pelo sistema EasyTEM\/ Faturas de consumo\/Mapa das operadoras e constru\u00e7\u00e3o do novo invent\u00e1rio com todas as informa\u00e7\u00f5es dispon\u00edveis como Circuitos, sim cards, marca\/modelo de aparelho, sistema operacional, IMEI de aparelho de celular, sim card, APP\u2019s instalados;<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Atualiza\u00e7\u00e3o permanente do sistema de Invent\u00e1rio.<\/span><\/li>\n<\/ul>\n\t\t\n<style>\n#text-1567273410 {\n  line-height: 1.25;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-90513723\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3018072239\" class=\"text\">\n\t\t\n\n<p style=\"text-align: center;\"><span style=\"color: #3366ff;\"><strong>Auditoria Retroativa (Recupera\u00e7\u00e3o de Valores)<\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Assegura a recupera\u00e7\u00e3o de cr\u00e9ditos referentes a montantes pagos indevidamente no passado. \u00c9 composta pelo reprocessament\/an\u00e1lise das faturas e suas respectiva contesta\u00e7\u00f5es bem como e as tratativas de \u201c<em>short-pay\u201d <\/em>&nbsp;e <em>\u201cno-pay\u201d<\/em>. Comp\u00f5e as seguintes disciplinas:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Defini\u00e7\u00e3o junto ao Cliente dos circuitos a serem auditados;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Coleta de informa\u00e7\u00e3o de contrata\u00e7\u00e3o;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Coleta de informa\u00e7\u00e3o de utiliza\u00e7\u00e3o (Faturas, Contesta\u00e7\u00f5es passadas e eventuais registros Pabx);<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Processamento das informa\u00e7\u00f5es coletadas;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">An\u00e1lise das diverg\u00eancias;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Apresenta\u00e7\u00e3o das diverg\u00eancias ao cliente para tomada de decis\u00e3o dos pr\u00f3ximos passos;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Estrutura\u00e7\u00e3o de processos de contesta\u00e7\u00e3o junto \u00e0s operadoras;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Acompanhamento das contesta\u00e7\u00f5es at\u00e9 a efetiva resolu\u00e7\u00e3o;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Fechamento individual de cada contesta\u00e7\u00e3o.<\/span><\/li>\n<\/ul>\n\t\t\n<style>\n#text-3018072239 {\n  line-height: 1.25;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1720227568\">\n\n\n\t<div id=\"col-1761257753\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-691424282\" class=\"text\">\n\t\t\n\n<p style=\"text-align: center;\"><span style=\"color: #3366ff;\"><strong>Gest\u00e3o de Faturas<\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Conjunto de processos que cuidam das faturas iniciando pela log\u00edstica, passando pelas auditorias e contesta\u00e7\u00f5es junto das operadoras at\u00e9 o efetivo pagamento. Comp\u00f5e as seguintes disciplinas:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Log\u00edstica das faturas mensais;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Estrutura\u00e7\u00e3o de contesta\u00e7\u00f5es na ocasi\u00e3o de atraso de emiss\u00e3o de faturas por parte das prestadoras;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Valida\u00e7\u00e3o das faturas apresentadas pelas prestadoras, de fato, serem de responsabilidade do Cliente;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Processamento das faturas de consumo conforme as condi\u00e7\u00f5es contratuais firmadas e a utiliza\u00e7\u00e3o do referido per\u00edodo;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Avalia\u00e7\u00e3o de relat\u00f3rio de diverg\u00eancia Fatura Calculada x Fatura Apresentada;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Estrutura\u00e7\u00e3o de processos de contesta\u00e7\u00e3o juntos \u00e0s prestadoras com base no relat\u00f3rio de diverg\u00eancia de cada circuito;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Acompanhamento das contesta\u00e7\u00f5es at\u00e9 o efetivo acerto das pend\u00eancias por parte das prestadoras;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Libera\u00e7\u00e3o das faturas ajustadas \u00e0 equipe financeira do Cliente.<\/span><\/li>\n<\/ul>\n\t\t\n<style>\n#text-691424282 {\n  line-height: 1.25;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2147024680\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3259234267\" class=\"text\">\n\t\t\n\n<p style=\"text-align: center;\"><span style=\"color: #3366ff;\"><strong>Gest\u00e3o de Contratos e Tarifas <\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Conjunto de processos (RFP\u2019s, RFQ\u2019s e RFI\u2019s) que visam a negocia\u00e7\u00e3o de pre\u00e7os e condi\u00e7\u00f5es para elabora\u00e7\u00e3o de contratos estrat\u00e9gicos para servi\u00e7os de comunica\u00e7\u00e3o. Tamb\u00e9m suporta o <em>deployment<\/em> dos servi\u00e7os de rede e ativos m\u00f3veis baseados em taxas pr\u00e9-definidas e suporta o perfil de usu\u00e1rios defini\u00e7\u00e3o de cat\u00e1logo de servi\u00e7os, fluxo de trabalho estruturado e autoriza\u00e7\u00f5es. Inclui suporte log\u00edstico relacionado ao <em>deployment<\/em>, substitui\u00e7\u00e3o e repara\u00e7\u00e3o de equipamentos e servi\u00e7os. Comp\u00f5e as seguintes disciplinas:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Coleta de informa\u00e7\u00e3o junto ao Cliente e das Prestadoras de Servi\u00e7o dos contratos firmados;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Cadastro de todos os contratos do Cliente no Sistema de Controle EasyTEM;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Extra\u00e7\u00e3o dos valores relativos aos servi\u00e7os contidos nos contratos firmados;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Cadastro de todos os servi\u00e7os no Sistema de Controle EasyTEM;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Atualiza\u00e7\u00e3o permanente dos Contratos\/Tarifas conforme reajustes nas datas de seus anivers\u00e1rios e\/ou reajustes autorizados pela Anatel;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Comunica\u00e7\u00e3o junto ao Cliente na ocasi\u00e3o de renova\u00e7\u00e3o dos Contratos;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">An\u00e1lise constante das condi\u00e7\u00f5es de mercado, praticados pela mesma prestadora atual;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">An\u00e1lise constante das condi\u00e7\u00f5es de mercado, praticados por outros players;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Apresenta\u00e7\u00e3o das oportunidades de melhoramento junto ao cliente para tomada de decis\u00e3o (Benchmark);<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 80%; font-family: arial, helvetica, sans-serif;\">Estrutura\u00e7\u00e3o de processos RFI\u2019s, RFQ\u2019s e RFP\u2019s objetivando novas contrata\u00e7\u00f5es ou melhoramento das condi\u00e7\u00f5es atuais.<\/span><\/li>\n<\/ul>\n\t\t\n<style>\n#text-3259234267 {\n  line-height: 1.25;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1312752235\">\n\n\n\t<div id=\"col-361793125\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-196688486\" class=\"text\">\n\t\t\n\n<p style=\"text-align: center;\"><strong><span style=\"color: #3366ff;\">Pol\u00edticas de Uso<\/span><\/strong><\/p>\n<p style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Ajuda a identificar objetivos de custo e permiss\u00e3o de utiliza\u00e7\u00e3o, utilizando contabiliza\u00e7\u00e3o de chamados e detalhamento da fatura. \u00c9 poss\u00edvel alocar custos por pessoas, departamentos, centro de custo ou qualquer outra categoria. Pode-se tamb\u00e9m identificar a subutiliza\u00e7\u00e3o e abuso de uso de recursos. Comp\u00f5e as seguintes disciplinas:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Apresenta\u00e7\u00e3o dos modelos utilizados pelas corpora\u00e7\u00f5es para determina\u00e7\u00e3o do Cliente;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Coleta de informa\u00e7\u00f5es cadastrais dos usu\u00e1rios;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Defini\u00e7\u00e3o das pol\u00edticas de utiliza\u00e7\u00e3o;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Acompanhamento dos relat\u00f3rios e eventuais adapta\u00e7\u00f5es das pol\u00edticas.<\/span><\/li>\n<\/ul>\n\t\t\n<style>\n#text-196688486 {\n  line-height: 1.25;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1926213581\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-185149279\" class=\"text\">\n\t\t\n\n<p style=\"text-align: center;\"><span style=\"color: #3366ff;\"><strong>Gest\u00e3o de Trouble Tickets Administrativos e\/ou T\u00e9cnicos<\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">S\u00e3o processos que cuidam da abertura e acompanhamento das solicita\u00e7\u00f5es e eventos de natureza administrativa e\/ou t\u00e9cnica acompanhando sua evolu\u00e7\u00e3o at\u00e9 a efetiva solu\u00e7\u00e3o, exemplos destas solicita\u00e7\u00f5es: ativa\u00e7\u00e3o\/desativa\u00e7\u00e3o e altera\u00e7\u00e3o de pacotes em linhas celulares, queda de circuitos ou dificuldade de acesso a rede de dados, transfer\u00eancia de titularidades, portabilidade num\u00e9rica, mudan\u00e7as de endere\u00e7os entre outros. Comp\u00f5e as seguintes disciplinas:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Recebimento de solicita\u00e7\u00e3o de abertura de ticket;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Abertura de chamado na prestadora;<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 80%;\">Acompanhamento at\u00e9 o efetivo atendimento solicitado<\/span><\/li>\n<\/ul>\n\t\t\n<style>\n#text-185149279 {\n  line-height: 1.25;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1900475983 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1414158922 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n#section_1414158922 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4564","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/easytem.com\/br\/wp-json\/wp\/v2\/pages\/4564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easytem.com\/br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/easytem.com\/br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/easytem.com\/br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/easytem.com\/br\/wp-json\/wp\/v2\/comments?post=4564"}],"version-history":[{"count":27,"href":"https:\/\/easytem.com\/br\/wp-json\/wp\/v2\/pages\/4564\/revisions"}],"predecessor-version":[{"id":4961,"href":"https:\/\/easytem.com\/br\/wp-json\/wp\/v2\/pages\/4564\/revisions\/4961"}],"wp:attachment":[{"href":"https:\/\/easytem.com\/br\/wp-json\/wp\/v2\/media?parent=4564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}